3999be Privacy Policy
Your personal information is of the utmost importance to us. In this policy we explain in detail how your information is collected, used, and kept secure.
Table of Contents
1 Introduction and Scope
3999be (www.3999be.cam) is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This privacy policy applies to the 3999be website, mobile platform, and all related services. When you use our platform, you are considered to have accepted the terms of this privacy policy.
This policy has been drawn up in accordance with applicable laws and regulations of Bangladesh. By creating an account on our platform, using any of our services, or accessing the site, you agree to the full terms of this privacy policy. If you do not agree to this policy, please refrain from using our services.
This privacy policy is an integral part of our Terms and Conditions. We encourage you to read both documents together.
2 Information We Collect
3999be collects various types of information. Below is a detailed description of this information:
2.1 Personal Identification Information
- Full name (first name and last name)
- Date of birth (for age verification)
- National ID or passport number (for identity verification)
- Permanent and current address
- Email address
- Mobile number
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Technical and Usage Information
- IP address and device information
- Browser type and version
- Operating system information
- Time and duration of platform use
- Which games were played and for how long
- Cookies and similar tracking information
2.4 Communication Information
- Records of live chat conversations
- Content of email messages
- Complaints and review information
3 How We Collect Information
3999be collects information in the following ways:
- Registration process: Information you provide when you create an account on our platform.
- Identity verification (KYC): During the verification of documents required to meet legal obligations.
- Transaction processing: Payment information at the time of deposit or withdrawal.
- Automatic data collection: Through cookies, log files, and similar technologies.
- Direct communication: Information you provide via live chat or email.
- From third parties: From identity verification services or payment processing partners.
4 Purpose of Using Information
3999be uses your personal information for the following purposes:
4.1 Service Delivery and Operations
- Creating and managing your account
- Verifying age and identity (for users aged 21 and above only)
- Processing deposits and withdrawals
- Providing bonuses and rewards
- Managing the VIP program
4.2 Security and Compliance
- Preventing fraud and money laundering
- Ensuring account security
- Meeting applicable legal obligations
- Implementing responsible gaming policies
4.3 Improvement and Personalization
- Improving the platform experience
- Recommending relevant games and offers
- Resolving technical issues
- Generating analytics and statistics
4.4 Communication
- Sending important account-related notifications
- Informing you about promotional offers and bonuses (with your consent)
- Providing customer support
You can opt out of promotional communications at any time. To do so, contact our 24/7 live chat.
5 Information Sharing and Third Parties
3999be never sells your personal information or shares it unnecessarily with third parties. However, information may be shared in the following circumstances:
5.1 Service Provider Partners
We work with certain trusted third parties who help us operate our services. These include:
- Payment processing services (bKash, Nagad, Rocket, Upay, and banking partners)
- Identity verification service providers
- Technology and hosting service providers
- Game software providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.)
These partners are given access only to the information needed to carry out their assigned tasks. They may not use this information for any other purpose.
5.2 Legal Obligations
Information may be provided to fulfill court orders, government directives, or applicable legal requirements. In such circumstances 3999be is obliged to comply with legal processes.
5.3 Business Changes
Information may be transferred in the event of a merger, acquisition, or asset transfer. In such cases you will be notified in advance and protection equivalent to this privacy policy will be ensured.
Before sharing any information with third parties, we sign a confidentiality agreement with the relevant partner.
6 Cookies and Tracking Technologies
The 3999be website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.
6.1 Types of Cookies
- Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Functional cookies: For remembering your preferences and settings.
- Analytics cookies: For analyzing platform usage patterns to improve the service.
- Security cookies: For detecting and preventing fraud.
6.2 Cookie Controls
You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.
7 Data Security Measures
3999be has adopted industry-standard security measures to protect your personal information:
- SSL encryption: SSL/TLS encryption is used across our entire platform, ensuring security during data transmission.
- Data encryption: Stored sensitive information is kept in an encrypted state.
- Access control: Only authorized staff can access the necessary information.
- Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
- Firewall protection: Advanced firewall systems to prevent unauthorized access.
- Two-factor authentication: Two-factor authentication for enhanced security.
However, no information on the internet is completely secure. Even with the highest precautions, no system can guarantee 100% security. Therefore, keep your account password confidential and avoid logging in from unfamiliar devices.
8 Data Retention Period
3999be does not retain your information for longer than necessary. When determining how long to keep information, we consider the following:
- The period during which the account remains active
- Legal obligations (such as retaining financial transaction records for a specified number of years)
- The need for fraud prevention
- Dispute Resolution Options
After your account is closed, we will retain the minimum information necessary to meet legal obligations for a specified period. Any additional information beyond that will be securely deleted.
9 Your Rights
You have the following rights regarding your personal information:
9.1 Right to Access
You have the right to know what information we hold about you. You may contact us at any time to request access to this information.
9.2 Right to Correction
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from your account profile settings.
9.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.
9.4 Right to Restrict Processing
In certain cases, you have the right to request that the processing of your information be restricted.
9.5 Right to Complain
If you feel that your privacy rights have been violated, you may submit a complaint to us. We take every complaint seriously and will endeavour to provide a resolution promptly.
To exercise any of the above rights, please contact us via our 24/7 live chat or by email at [email protected].
10 Privacy of Minors
3999be's services are intended for persons aged 21 and above only. We do not knowingly collect information from any minor.
An age verification process is carried out at the time of registration. If a minor registers by mistake and this comes to our attention, we will immediately close their account and delete any collected information.
If you become aware that a minor is using our platform, please notify us at [email protected].
11 Policy Changes
3999be may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- Displaying a notice on the platform
- Sending a message to your registered email address
- Updating the "Last Updated" date on this page
If you continue using the platform after a revised policy is published, you will be considered to have accepted the terms of the new policy. We therefore recommend visiting this page regularly.
We always aim to write this policy in clear and easy-to-understand language. If you have difficulty understanding any part of it, please contact us.
12 Contact
If you have any questions, comments, or complaints about this privacy policy, please get in touch with us:
- Email: [email protected]
- Live Chat: 24/7 Bengali support
Our privacy team will respond to your request or complaint as quickly as possible. Your trust and confidence are very important to us, and we are always committed to protecting your privacy.
For more information, you may also visit our Terms & Conditions and Responsible Gaming pages.